Terms and Conditions
Quoted prices are valid for 30 days.
Must be accompanied with payment in full.
F.O.B. Oshkosh, WI
Order: A $10.00 service charge will be added to any order under
Payment is charged in full at the time the
order is shipped.
In most cases, your merchandise will be shipped
within 24-48 hours. If a back order situation occurs which will delay the shipment
of merchandise, you will be notified immediately.
If an e-mail address is provided you will
receive an e-mail confirmation of your order. If we do not receive a dispute via
e-mail within 24 hours of the e-mailed confirmation, you agree to accept the
terms and conditions as stated in the e-mailed attachment. If you do not have an
e-mail address to receive confirmation, the terms and conditions are posted on
the home page of our website and where no dispute was made within 24 hours of
your order, your acceptance of the terms and conditions is assumed.
Orders for custom made merchandise are
non-cancelable and non-refundable after 3 days from the time of purchase.
If no portion of your order has shipped you may
cancel your order within 24 hours of the time the order is placed. Cancellations
may only be made via telephone, no other method will be accepted.
When you receive an item that is
shipped to you from a freight company, whether it is being delivered to your
location or to a freight terminal, be sure to open the box or crate and inspect
the merchandise before accepting and signing for delivery. We cannot be held
responsible for any costs incurred to replace damaged merchandise that has been
accepted and signed for. If you discover upon inspection that the merchandise is
damaged, simply refuse to accept the delivery and we will replace that item at
no additional cost to you once we receive the returned item from the freight
In the unlikely event that you receive
defective merchandise, you must receive a return goods authorization number from
a Northwest Envirofan representative, and items must be returned within 10 days
of receipt. If merchandise is returned without a return goods authorization
number it will be refused. Merchandise must be returned and prepaid by the
customer. Upon an evaluation by our authorized service technician we will, at
our option, replace the product.
Where no error was made on our part, you must
contact a Northwest Envirofan representative. We will, at our discretion, issue
a returned goods authorization number. Merchandise returned with our permission,
subject to our inspection, will be accepted for credit less a 30% restocking
fee. Returned merchandise must be freight prepaid by the customer. All
merchandise must be returned within 30 days, undamaged, unused, and in its original packaging.
If merchandise is used or has been installed Northwest Envirofan will not
authorize the return.
that is refused upon delivery without receiving an RGA#
from a Northwest Envirofan representative, will not be accepted and will be
returned to the customer at their expense. For further questions regarding these
policies, please email us at firstname.lastname@example.org