Terms and Conditions

Prices:  Quoted prices are valid for 30 days.

Orders:  Must be accompanied with payment in full.

Shipping:  F.O.B. F.O.B. Oshkosh,  WI     U.S.A.

Minimum Order:  A $5.00 service charge will be added to any order under $25.

Payment:
Payment is charged in full at the time the order is shipped. 

Lead Time:
In most cases, your merchandise will be shipped within 48 hours. If a back order situation occurs which will delay the shipment of merchandise, you will be notified immediately.

Order Confirmations:
If an e-mail address is provided you will receive an e-mail confirmation of your order. If we do not receive a dispute via e-mail within 72 hours of the e-mailed confirmation, you agree to accept the terms and conditions as stated in the e-mailed attachment. If you do not have an e-mail address to receive confirmation, the terms and conditions are posted on the home page of our website and where no dispute was made within 72 hours of your order, your acceptance of the terms and conditions is assumed.

Custom Orders:
Orders for custom made merchandise are non-cancelable and non-refundable after 3 days from the time of purchase.

Cancelled Orders:
If no portion of your order has shipped you may cancel your order within 72 hours of the time the order is placed. Cancellations may only be made via telephone, no other method will be accepted.

Returns:

Inspect Your Merchandise:
When you receive an item that is shipped to you from a freight company, whether it is being delivered to your location or to a freight terminal, be sure to open the box or crate and inspect the merchandise before accepting and signing for delivery. We cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, simply refuse to accept the delivery and we will replace that item at no additional cost to you once we receive the returned item from the freight carrier.

Defective Merchandise:
In the unlikely event that you receive defective merchandise, you must receive a return goods authorization number from a Northwest Envirofan representative, and items must be returned within 10 days of receipt. If merchandise is returned without a return goods authorization number it will be refused. Merchandise must be returned and prepaid by the customer. Upon an evaluation by our authorized service technician we will, at our option, replace the product.

Non-Defective Merchandise:
Where no error was made on our part, you must contact a Northwest Envirofan representative. We will, at our discretion, issue a returned goods authorization number. Merchandise returned with our permission, subject to our inspection, will be accepted for credit less a 30% restocking fee. Returned merchandise must be freight prepaid by the customer. All merchandise must be returned undamaged, unused, and in its original packaging. If merchandise is used or has been installed Northwest Envirofan will not authorize the return.

Refused Merchandise:
Merchandise that is refused upon delivery without receiving an RGA# from a Northwest Envirofan representative, will not be accepted and will be returned to the customer at their expense. For further questions regarding these policies, please email us at info@envirofan.com